FAQ

Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but here are some tips to try in the meantime:

First, check to see if the carrier left a notice of attempted delivery. Sometimes, carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender. Look around to see if it was left nearby, or see if another member of the household accepted the delivery.

If it still has not arrived, please contact your local post office for more assistance: (USPS 1-800-222-181 or FedEx 1-800-463-3339)

Odacité is not responsible for missed deliveries or undeliverable addresses. Customers are also responsible for orders if shipping addresses are entered incorrectly. Please email us immediately if you enter any information incorrectly, and we will do our best to update your order if your order has not been shipped yet.

We ship to the US, US Territories & APO, and most countries.

Orders $49+ are shipped free within the US.

Shipping is $4.99 for orders under $49.

Shipping is $29 for International orders (Customs & Duties may be applied).

The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. If you refuse your package upon arrival, we will refund your order once it is returned back to us, subtracting the original shipping cost and any costs incurred by Odacité for return shipping & fees.

Unfortunately, we are not able to ship to Spain, Russia, and India at this time due to regional importing regulations.

If you feel your package has been lost or stolen, please contact your local carrier for more information, as Odacité is unable to file claims on your behalf if your package is sent via USPS First Class International.

Yes. All orders shipped to a P.O. Box address will be sent via USPS and will take up to 14 days.

We accept returns and exchanges within 30 days of shipping date. If you are returning an opened item, you will be given store credit for the full amount paid for the item - including taxes. If you are returning an unused, unopened item, you will be refunded the full amount.

Products purchased on Odacite.com cannot be returned or exchanged at any of our stockists. If you purchased one of our products from another retailer, please submit your return request to them. We will not return or exchange any products not purchased on Odacite.com.

We monitor return activity for abuse and reserve the right to limit returns or exchanges in all instances.

Customers are responsible for the cost of return shipping.

If you would like to return a product within our 30 day policy, please email customer service at contact@odacite.com to request a return authorization. Please include your order number and the name of the item you wish to return.

Customers are responsible for the cost of return shipping.

The return item must be received before refund or store credit can be applied. Returns will be processed within 14 days of receipt.

Unfortunately, we are not able to provide refunds or exchanges for individual items that were purchased as part of a bundle, gift set, or package. If you wish to return an item purchased as part of a bundle, you will need to return the entire bundle.

All orders that include a promotional Gift With Purchase must include the gift item with the return if the value of the returning products disqualifies the order from the promotion. If the free gift is not included, the value of the gift will be deducted from the return amount. 

Tools & Accessories are non-refundable. Applicable items are labeled as such in their product descriptions.

Refunds may take 7 to 10 days to reflect on your original form of payment.

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax and enjoy your purchase. View complete terms.

*CA resident loans made or arranged pursuant to a California Financing Law license.

There are no upfront fees when you pay on time or interest when you pay in installments through Klarna.

*CA resident loans made or arranged pursuant to a California Financing Law license.

When you choose to pay in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.

*CA resident loans made or arranged pursuant to a California Financing Law license.

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