FREE SHIPPING WHEN YOU SPEND OVER $49
Orders are dispatched same day when placed before 2PM Mon-Fri
We pride ourselves in shipping every package as if it were a gift. If you have any special requests, contact us and we'll do our best to make it happen.
US TERRITORIES & APO
REST OF WORLD
PRIORITY: 2-3 DAYS
$4.99 [FREE FOR ORDERS $49+]
DHL: 2-3 DAYS
$29 [DUTIES MAY BE PAYABLE. PLEASE SEE DETAILS BELOW.]
The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks.
All orders shipped to a P.O. Box address will be sent via USPS and will take up to 14 days.
Where is my package? It was marked delivered but I didn't receive it.Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but here are some tips to try in the meantime:
- First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender
- Look around to see if it was left nearby.
- See if another member of the household accepted the delivery.
- If it still has not arrived, please contact your local post office for more assistance (USPS 1-800-222-1811)
For International Claims
If you feel your package has been lost or stolen, please contact your local carrier for more information, as Odacité is unable to file claims on your behalf if your package is sent via USPS First Class International.
RETURNS & EXCHANGES
We accept all returns and exchanges within 30 days from shipping date. If you are returning a used item, you will be given store credit for the full amount paid for the item - including taxes. If you are returning an unused, unopened item you will be refunded the full amount.
Exchanges for products of equal value must be pre approved by following the instructions:
Products purchased on Odacite.com cannot be returned or exchanged at any of our stockists. If you purchased one of our products from another retailer, please submit your return request to them. We will not return or exchange any products not purchased on Odacite.com.
How To Return A Product: If you would like to return a product within our 30 day policy, please email customer service at email@example.com to request a return authorization. The return item must be received before refund or store credit is applied.
How To Exchange A Product: If you would like to exchange a product of equal value, please email customer service at firstname.lastname@example.org with your order number and product you would like to exchange with.
Problems With Your Order: Please call us +1 (310) 455-6073, for customer service concerns or email us at email@example.com. We will do whatever we can to solve your problem quickly and efficiently.