I have two frustrations - the first is I went to a certified retailer, worked with a sales associate and purchased 3 oils and this tool. I now take your quiz and NONE of the oils she sold me align with the oils recommended when I take your quiz. THEN, I purchase this tool, asked if there was a video to watch; she said OF COURSE, at odacite.com you will watch a video to practice and become familiar with how to utilize the tool . FALSE. there is no video. Now the really aggravating bit - not only do you not have a video, but your VERY poor images do not align with the correct side of the tool referenced in your unhelpful usage visual aid. Basically I spent a few hundred dollars on the wrong product and a tool I don't know how to use. BAD BAD BAD.
Hello, I am so sorry to hear about your less than stellar experience purchasing your Odacité products. Our 18 Serum Concentrates are very customizable and although the 3 that were recommended may be different than the ones from the quiz, it doesn't necessarily mean they are wrong for you! Just like our body needs different nutrients, so does our skin. On another note, we actually do have a video on our website for how to use the Gua Sha beauty tool. Please reach out to us at firstname.lastname@example.org so we may take care of you and provide you with solutions. :) Best, Odacité