We pride ourselves in shipping every package as if it were a gift. If you have any special requests, contact us and we'll do our best to make it happen.
Free Shipping for all US orders above $49.
- USA (except Alaska and Hawaii): All orders under $49 have a flat rate fee of $5.99. Packages are shipped within 2 business days of order receipt using both USPS or another carrier upon special request. Your package will arrive within 2-9 business days after it leaves our warehouse.
- International: All international orders have a flat rate fee of $49 USD and are shipped out on Mondays and Thursdays. Please note that you need to check the importing regulations in your country, you might have to pay some taxes, custom fees and other fees and you are responsible to pay for it.
Returns & Exchanges:
We accept all returns and exchanges within 30 days from shipping date. If you are returning a used item, you will be given store credit for the full amount paid for the item - including taxes. If you are returning an unused, unopened item you will be refunded the full amount.
- Please email firstname.lastname@example.org or call +1 (310) 857-6201 for a Return Authorization Number (RAN). Clearly write your RAN on the box when you return the package to us. Once we receive your package, we will issue a store credit for used items and exchanges, or a refund for unused items (minus shipping costs). Packages sent back to us without a RAN will not be refunded. Items purchased with us online CANNOT be returned or exchanged at any of our stockists.
When your order arrives, please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, notify us immediately at +1 (310) 857-6201, Monday through Friday, 10AM to 6PM Pacific Time. You may also email us at email@example.com. Please provide your order number when you call, and retain the shipping box, packaging materials and damaged items. Contact the carrier to file a complaint regarding the damaged package.
Problems With Your Order
Please call us +1 (310) 857-6201, for customer service concerns or email us at firstname.lastname@example.org. We will do whatever we can to solve your problem quickly and efficiently.